ORDERING INFORMATION

You may order a garment the way it appears, or you may combine the different options (fabric, buttons, pocket, collar, cuffs, sleeves and piping) to create you own design.

  1. Select a style (CBM100, BSW103, CBM105H etc.). The style is what the garment looks like from the front view.

  2. Select a size. Use the size chart to determine the size you would like to order. If a man wears a 48, or a 42L sport coat, this is the jacket size to order. 
    Ladies, please have someone take your measurements and refer to the size chart to determine the size you would like to order.  If you do not have a tape measure, use a piece of string and then measure that against a ruler or a yard stick. Do not use the size label in your clothes as a reference. Many apparel manufactures "vanity size" (the practice of shifting the size labels so that sizes once labeled a 12 can be called a 10, which allows a woman to purchase a smaller size than she normally purchases).

  3. Select a fabric and color. All of our garments can be made in any of the fabrics we offer. BSM or BSW chef jackets are not made in Supima®, therefore they do not get the Crooked Brook® label. Prices for chef jackets without any additions (pockets, piping, embroidery) or pattern alterations (combination sizes or tapering) are as follows:

    CBM Supima gabardine.. $128.00 
    BSM 100% cotton pique..$125.00 
    BSM 100% cotton  gabardine..$115.00 
    BSM 100% cotton twill..$60.00 

  4. Select a button. All buttons except special buttons and real Mother-of-Pearl are included in the price of the chef coat. Ball buttons are an additional $12.00 on a BSM  100% cotton twill chef jacket.

  5. Select a pocket and placement (left or right chest, left or right shoulder sleeve, left or right front hip). Pockets are an additional cost.

    Patch pocket $5.00 ea
    Tailored welt pocket $10.00 ea.
    Double welt pocket $15.00
    Curved double welt pocket $15.00

  6. Select a collar (square or round, regular or kissing).

  7. Select a sleeve length (short sleeve, 3/4, or full length).

  8. Select a piping color (56 to choose from) and placement. Piping is an additional cost.

    Cuffs $10.00
    Collar $5.00
    Pocket $5.00
    Front $5.00 / $10 (depending on style).

  9. Embroidery. Select a font, case, thread color (450 to choose from) and placement ((left or right chest, left or right shoulder sleeve, cuffs, center-back etc.) for embroidery if applicable. Embroidery is an additional cost.

    Monogram $5.00
    One line $10.00
    Two lines $13.00
    Three lines $16.00

  10. Logo embroidery and placement (left or right chest, left or right shoulder sleeve, cuffs, center-back etc). If we do not have your logo on file, ask whoever is doing your embroidery to email us the digitized logo, or send us the art work and if we are able to, we will digitize it for you.
    Digitizing is the art of using a computer to convert art work into a language that the embroidery machine can read so that it can stitch out the design. There is a one time set up fee to do this, and the cost will depend on the complexity of the logo. Not all logos are embroidery friendly and sometimes adjustments must be made (with approval of course) or not done at all. There is also an additional cost per design stitch out.

To place your order, or if you have any questions, please call 315-733-1992 from 7:00 AM to 7:00 PM EST - 7 days a week. You may also email, or download the order form, fill it out and fax it to us.

To order by mail or fax;

 

 


T - 315-733-1992 /  F - 315-292-1901

CROOKED BROOK
901 Broad Street, 3rd Floor
Utica, NY 13501

 


ORDERING POLICY

  1. Verbal and email orders will be followed up with an email order confirmation or a faxed order confirmation that must be signed and returned.

  2. We will notify you of any orders that have been incorrectly calculated, which must then be re-submitted with proper payment.

  3. We do not accept verbal cancellations.  All cancellations must be made in writing.  Orders that have been cut or embroidered cannot be canceled. Shipped orders cannot be cancelled.

  4. We accept Visa, Master Card, American Express, Check, Certified Check or Money Order.

  5. When checks clear (approximately two weeks), order will be processed.

  6. There will be a $20.00 fee for all returned checks.

  7. All funds must be in U.S. dollars.

  8. Call to discuss volume discounts.

  9. No credit terms.

  10. No C.O.D. Orders.

  11. We do not ship to U.S. Post Office boxes.  We typically ship UPS Ground.  Express Delivery is available for an 
    additional charge (see chart on price list).  All orders to Alaska, Puerto Rico, and Hawaii will be shipped UPS 2nd Day Air.

  12. INTERNATIONAL ORDERS:  Customer is responsible for all additional duties, taxes and other applicable fees for all orders shipped outside of the USA.

  13. Please allow 2-3 weeks for delivery.  

  14. We will notify you of any delay beyond our normal allowance for delivery.

  15. All claims must be made within 7 days of receipt of merchandise.

  16. MAKE SURE OF YOUR SIZE!!!  Only unworn, unlaundered, and undamaged BSM100 or BSW100 white twill jackets with no options, and non-custom  items are returnable.

    Any item with the following: fabric other than white twill, style other than men's or women's chef coat (jacket) #100, custom, ball buttons, pocket, piping, embroidery, long or short lengths, combination sizes (i.e.:  10top/12 bottom), or tapered, is NOT RETURNABLE. 

  17.  Customers are responsible for return shipping charges.

  18. Before returning merchandise:  Call or e-mail us to receive a Return Authorization Number (RAN#). 
    Returned merchandise will not be accepted without an authorization number.

  19. Include a copy of the invoice with the merchandise retuned; Write the RAN# on the outside of the package, 
    insure for proper amount, and send to us at the address listed on the invoice.  Ship by FEDEX, UPS, or DHL, signature required.  DO NOT SEND VIA U.S. MAIL. Shipping and handling fees are not refundable.

  20. All returns are subject to a 15% restocking fee.

  21. Prices are subject to change without notice.

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