PRIVACY POLICY

The only information that we collect is what you provide us with to process your order.  We do not sell, trade or exchange this information with other retailers or marketing organizations.

ORDERING POLICY

1. You may call (315-733-1992), email or fax us your order.

2. For verbal orders, we need an email or faxed order approval.

3. We will notify you of any orders that have been incorrectly calculated, which must then be re-submitted with proper payment.

4. We do not accept verbal cancellations.  All cancellations must be made in writing by fax or email.  Digitizing cannot be canceled and is non-refundable. 
   Orders that have been cut or embroidered cannot be canceled. Shipped orders cannot be cancelled.

5. We accept Visa, Master Card, American Express, Check, Certified Check or Money Order.

6. When checks clear (approximately two weeks), order will be processed.

7. There will be a $20.00 fee for all returned checks.

8. All funds must be in U.S. dollars.

9. Call for information about volume discounts.

10. No credit terms.

11. No C.O.D. Orders.

12. We do not ship to U.S. Post Office boxes.  We typically ship UPS Ground.  Express Delivery is available for an additional charge (see chart on price list).  All orders to Alaska, Puerto Rico, and Hawaii will be shipped UPS 2nd Day Air.

13. INTERNATIONAL ORDERS:  Customer is responsible for all additional duties, taxes and other applicable fees for all orders shipped outside of the USA.

14. Please allow 1 - 3 weeks for delivery.  

15. We will notify you of any delay beyond our normal allowance for delivery.

16. All claims must be made within 7 days of receipt of merchandise.
    

17. MAKE SURE OF YOUR SIZE!!!  Only unworn, unlaundered, and undamaged BSM100 or BSW100 white twill jackets with no options, and non-custom  items are returnable.
    
    Any item with the following: fabric other than white twill, style other than men's or women's chef coat (jacket) #100, custom, ball buttons, pocket, piping, embroidery, long or short lengths, combination sizes (i.e.:  10top/12 bottom), or tapered, is NOT RETURNABLE. 
    

18. Customers are responsible for return shipping charges.

19. Before returning merchandise:  Call or e-mail us to receive a Return Authorization Number (RAN#). Returned merchandise will not be accepted without an authorization number.

20. Include a copy of the invoice with the merchandise retuned; Write the RAN# on the outside of the package, insure for proper amount, and send to us at the address listed on the invoice.  Ship by FEDEX, UPS, or DHL, signature required. DO NOT SEND VIA U.S. MAIL. Shipping and handling fees are not refundable.

21. All returns are subject to a 20% restocking fee.

22. Prices are subject to change without notice.

TERMS AND CONDITIONS

The Web Site is owned and operated by Crooked Brook, 901 Broad Street, 3rd. Floor, Utica, NY  13501.  The site offers users information on products provided by Crooked Brook.  Sales of products through this site are governed by the terms of sale, located at http://www.crookedbrook.com.

As a condition of your use of the Web Site, you warrant that you will not use the Web Site for any purpose that is unlawful or prohibited by these terms and conditions.  If you violate any of these terms, your permission to use the Web Site automatically terminates.

The Web Site may, from time to time, include hyperlinks to web sites operated by affiliates of Crooked Brook as well as unaffiliated third parties.  All such hyperlinks are not controlled by Crooked Brook and Crooked Brook is not responsible for the contents of any such sites.  You access and use all such sites, including information, material, products and services therein, solely at your own risk.  Furthermore, because these Terms and Conditions and Crooked Brook privacy  policy are applicable only when you are on the Web Site, once linked to another web site, you should read that site's terms and conditions and privacy policy before using the site.  Crooked Brook's use of hyperlinks on the Web Site does not suggest or imply Crooked Brook's sponsorship of or association with the operators of such sites, or endorsement of the content on such sites.  

Copyright and other intellectual property laws protect all of the information and content within the Web Site.  Crooked Brook and/or its affiliates, licensors or suppliers own or license all content on the Web Site.  The Web Site is intended solely for your non-commercial, personal use.  As such, you may interact with or download a single copy of any portion of the content from the Web Site for such use.  You may not copy, modify, distribute, transmit, perform, display, store, reproduce, publish, license, transfer, create derivative works from, exploit, or otherwise use any portion of the content in any other way or for any other purpose without Crooked Brook's written consent.  This Web Site is Copyright, 2002-2005, Crooked Brook.  All rights reserved.  You hereby acknowledge that the copyrights in all content are owned by Crooked Brook.  You agree not to copy, use or otherwise infringe any copyright in the content.  You further agree not to alter or remove any copyright notice from any copy of the content.  You may not link to the Web Site without Crooked Brook's written consent.

Crooked Brook, and unless otherwise stated, other names of products and/or services referenced, within the Web Site are trademarks of Crooked Brook.  Other service and Crooked Brook names mentioned herein may be the trademarks of their respective owners.  You hereby acknowledge that the content of this Web Site includes such trademarks and service marks.  You agree not to copy, use or otherwise infringe upon these trademarks or service marks.  You further agree that you will not alter or remove any trademark or other notice from any copies of the content.

Crooked Brook reserves the right to make improvements or changes in the information, services, and other materials on this site, or terminate this site, at any time without notice.  Crooked Brook also reserves the right to modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.  Your use of the Web Site after any such changes constitutes your acceptance of all such modifications.

Crooked Brook cannot guarantee the accuracy, timeliness, or completeness of any information, including but not limited to pricing information or product availability, provided on the Web Site.

You use the Web Site at your own risk.  If your use of the Web Site or the materials therein results in the need for servicing or replacing property, material, equipment or data, Crooked Brook is not responsible for those costs.  The information, software, and services published on the Web Site may include inaccuracies or typographical errors.  Changes are periodically added to the information herein.  Crooked Brook may make changes and/or improvements to the Web Site at any time.  All information, and services are provided "as is" without warranty or any kind.  Crooked Brook disclaims all warranties and conditions with regard to this information and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.  In no event shall Crooked Brook be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the Web Site or with the delay or inability to use the Web Site, or for any information or services obtained through the Web Site, or otherwise arising out of the use of the Web Site, whether based on contract, tort, strict liability or otherwise, even if Crooked Brook has been advised of the possibility of damages.  

You agree to indemnify, defend or hold harmless Crooked Brook for any liability, loss, claim and expense (including reasonable attorneys' fees) related to your violation of these terms and conditions.