Custom Embroidery Ordering Information

Ordering    Embroidery Fonts     Embroidery Thread Colors    Embroidery Designs    


Custom Embroidery

Custom Logo Embroidery

Custom Polo Shirts

Promotional Polo Shirts

Custom Polo Jerseys

Polo Team Jerseys

Custom Golf Shirts

Custom Shirts

Custom T-Shirts

Embroidered T-Shirts

Custom Hoodies

Custom Made Hoodies

Custom Sweatshirts

Custom Fleece Jackets

Custom Jackets

Custom Hats

Custom Fleece Blankets

Wholesale Fleece Blankets

Fleece Baby Blankets

Wholesale Fleece Baby Blankets

Custom Sweatshirt Blankets

Wholesale Sweatshirt Blankets

Custom Tote Bags

Custom Patches

Tackle Twill



How To Order

Select the garment or item that you would like to have your logo or design embroidered on. Please call us (315-733-1992) if you have any questions.

Then e-mail us the following information;

1.    The brand name, item name, style number, color, size and quantity.


2.    If you want embroidered text, choose a font, case and thread color.

On our Embroidery Thread Color Chart find the name of the thread color that is the closest match to the Pantone Matching System (PMS) colors that make up your logo. If you do not know the PMS colors ask your graphic designer or artist. 

There may be some slight variation when comparing ink colors to embroidery thread colors, and not all PMS colors are available in embroidery thread colors.

3.    If you already have a logo or design that you would like embroidered, e-mail us the artwork. We prefer a jpeg; however other acceptable file formats are tiff and giff (for a PC not a Mac).

The higher the resolution and better the graphic quality, the better the embroidery will be. Please provide us with the approximate dimensions of the logo. If possible, the artwork should be as close to the size that you want it embroidered.

4.    After we review your artwork, we will give you a free estimate of the onetime cost to digitize it, and the estimated cost each time we embroider the design. These costs will depend on the design's size and complexity. 

If you agree to the estimate, payment for the one-time cost to digitize the artwork is required before we proceed and is non-refundable.

5.    After we have your artwork digitized, if you like, we will e-mail you a digital image of an actual stitch out for your approval. We will not proceed with your order until you approve by e-mail or fax. If you do not confirm your order, it will be placed on hold until you approve by e-mail or fax.

6.     If you do not have a logo but would like to create one, you can do so by combining one of our stock embroidery fonts with a stock design from Embroidery Island.

7.    Since all of our garments are custom, there are no returns. Once items have been embroidered, they CANNOT be returned or exchanged unless for defects in workmanship.

Some things to keep in mind:

•There may be some slight variation when comparing ink color to embroidery thread color, and not all PMS colors are available in embroidery thread colors.

•Not all designs or logos are embroidery friendly because, more often than not, it was designed for print.

•With print, letters can be much smaller and colors can be incorporated into each other more fluidly than with embroidery. Therefore, sometimes modifications must be made to the size and /or layout of lettering, logo, or design to achieve the best results (with your approval of course).

•Sometimes, the smallest text in a design or logo will dictate the size that it can be embroidered.

•The smallest text we can embroider with any legibility is about .25" in height. Depending on the size, some designs, images or logos with intricate detail will need to be reduced in complexity to attain high quality embroidery as the end result.

•For hats, logo or design must fit into an area no bigger than 4.5" wide by 2" in height.

•We DO NOT embroider on any t-shirts or Polo Shirts weighing less than 5.5 ounces!!!

Disclosure: Crooked Brook assumes that its customers have the rights for usage on all trademarked and/or copyrighted logos and designs submitted to us. We will assume no liability in any trademark or copyright infringement disputes. The customer agrees to assume any liability resulting from actions or demands brought against us for trademark or copyright infringements.

The designs and logos pictured on this website are not for sale nor do they imply endorsement; they have been reproduced only as examples of the quality of our work. We reserve the right to use on our websites or pages any logo or design that we print, digitize or embroider as an example of the quality of our work.




Tel 315-733-1992 • Fax 315-292-1901

7:00am - 7:00pm - 7 Days a Week

Crooked Brook
901 Broad St
Utica, New York 13501

© Crooked Brook 2012. All Rights Reserved