1. The brand name, item name, style number, color, size
and quantity.
PRICES FOR
ITEMS ARE AS LISTED IN CATALOGUE.
PRICES DO NOT INCLUDE EMBROIDERY OR OTHER METHODS OF
CUSTOMIZATION.
2.
If you want embroidered text, choose a
font, case and
thread color.
On our
Embroidery Thread Color Chart find the name of the
thread color that is the closest match to the Pantone Matching
System (PMS) colors that make up your logo. If you do not know
the PMS colors ask your graphic designer or artist.
There may be some slight variation when comparing ink colors to
embroidery thread colors, and not all PMS colors are available
in embroidery thread colors.
3. If you already have a logo or design
that you would like embroidered,
e-mail us the artwork. We prefer a jpeg; however other acceptable file
formats are tiff and giff (for a PC not a Mac).
The higher the resolution and better the graphic quality, the
better the embroidery will be. Please provide us with the
approximate dimensions of the logo. If possible, the artwork
should be as close to the size that you want it embroidered.
4. After we review your artwork, we will give
you a free estimate of the onetime cost to digitize it, and the
estimated cost each time we embroider the design. These costs will depend on the
design's size and complexity.
If you agree to the estimate, payment
for the one-time cost to digitize the artwork is required before
we proceed and is non-refundable.
5. After we have your artwork digitized, if
you like, we will e-mail you a digital image of an actual stitch
out for your approval. We will not proceed with your order until
you approve by e-mail or fax. If you do not confirm your order,
it will be placed on hold until you approve by e-mail or fax.
6. If you do not have a logo
but would like to create one, you
can do so by combining one of our
stock embroidery fonts
with a stock design from
Embroidery Island.
7. Since all of our garments are custom, there
are no returns. Once items have been embroidered, they
CANNOT be returned or exchanged unless for defects in
workmanship.
•There may be some slight variation when comparing ink color
to embroidery thread color, and not all PMS colors are available
in embroidery thread colors.
•Not all designs or logos are embroidery friendly because,
more often than not, it was designed for print.
•With print, letters can be much smaller and colors can be
incorporated into each other more fluidly than with embroidery.
Therefore, sometimes modifications must be made to the size and
/or layout of lettering, logo, or design to achieve the best
results (with your approval of course).
•Sometimes, the smallest text in a design or logo will dictate
the size that it can be embroidered.
•The smallest text we can embroider with any legibility is about
.25" in height. Depending on the size, some designs, images or
logos with intricate detail will need to be reduced in
complexity to attain high quality embroidery as the end result.
•For hats, logo or design must fit into an area no bigger than 4.5" wide
by 2" in height.
•We DO NOT embroider on
any t-shirts or Polo Shirts weighing less than 5.5 ounces!!!
Disclosure: Crooked Brook assumes that its
customers have the rights for usage on all trademarked and/or
copyrighted logos and designs submitted to us. We will assume no
liability in any trademark or copyright infringement disputes. The
customer agrees to assume any liability resulting from actions or
demands brought against us for trademark or copyright infringements.
The designs and logos pictured on this website are not for sale nor
do they imply endorsement; they have been reproduced only as
examples of the quality of our work. We reserve the right to use on
our websites or pages any logo or design that we print, digitize or embroider as an
example of the quality of our work.